1.Are you factory?
A: Yes, We are factory.
2. Can you offer sample?
A: Yes, we can offer you free sample to check the quality.
3. Did you have stock?
A: Yes, we have stocks for hot sale item.
4. Can you accept customized?
A: Yes, welcome your customized.
5: What's file do you need if customized?
A: .pdf file is ok, .ai file will be best.
6. How do these come packaged? Is there a photo?
A:For stock goods, we don't send color box. If you need color box,there will be MOQ request,e.g.:1000pcs and white box for 500pcs.For photo ,we will send by email.
7. Can you send me some more pictures ?
A: OK, please send us your email. For the popular designs, we take the photos by ourselves, we can send you, but don't send it to our competitors, thank you.
8. Will you include the repair kit?
A: Yes, each package we send will repair fabric and the small deflate tube. For glue, we send for seashipment, for air shipment, it is not allowed to send glue.
9. What is the Return policy?
A: If goods with quality problems, we will send new one with next order, or refund your payment.
If the goods with goods status, but damage during using, you need repair by yourself.
10.What is your payment?
A: We accept T/T, Western Union, L/C,D/A,D/P,PAYPAL, ALIBABA TRADE ASSURANCE.
For PAYPAL, you need add 5% PAYPAL CHARGE.
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